FREQUENTLY ASKED QUESTIONS
HOW CAN THERE BE NO COST?
By assisting medical providers in reducing expenses, we have negotiated a rate that allows us to share a portion of the savings with our members, while retaining a portion to operate AblePay Health.
WHAT DOES "ACH" MEAN?
ACH stands for “Automated Clearing House” and it is an electronic network for financial transactions. It is typically associated with bank transactions (checking/savings accounts).
WHAT DOES "BANK" MEAN?
WHY IS THE DISCOUNT DIFFERENT BETWEEN BANK AND CARD?
WHAT DO YOU DO WITH MY PAYMENT METHOD INFORMATION?
WILL ABLEPAY HEALTH SHARE MY INFORMATION?
WHAT DOES "PROVIDER NETWORK MEAN"?
CAN I USE ABLEPAY FOR MY PRESCRIPTIONS?
CAN I USE MY ABLEPAY CARD AT THE DENTIST?
WHY DO I NEED A "DEFAULT PAYMENT METHOD AND TERM"?
HOW WILL I KNOW WHEN ADDITIONAL PROVIDERS ARE ADDED?
IS ABLEPAY HEALTH HIPAA COMPLIANT?
Yes, AblePay Health is HIPAA compliant and takes the security of your Protected Health Information (PHI) seriously.
WILL I STILL RECEIVE AN EXPLANATION OF BENEFITS (EOB)?
WHAT CREDIT CARDS DOES ABLEPAY HEALTH ACCEPT?
We accept any card serviced through Visa, MasterCard, Amex, or Discover.
WHAT IF I NO LONGER WISH TO BE A MEMBER?
If you no longer wish to enjoy the benefits of an AblePay Health membership, please send written notification to AblePay Health. We will inactivate your membership and any new claims will not be processed. You will remain responsible for all outstanding balances prior to inactivation.
WHAT HAPPENS IF I DO NOT SATISFY MY OUTSTANDING BALANCES?
We will make every effort to work with you in regard to outstanding debt. Members who fail to meet their financial responsibilities as agreed to in the enrollment process may be pursued through further collection actions in the same manner a provider would.
WHAT IS A FAILED PAYMENT TRANSACTION AND IS THERE A FEE?
A failed transaction can be the result of an invalid or inaccurate payment information. It can also be the result of not having sufficient funds or credit to complete the transaction. A $35.00 fee will be charged for each failed transaction as stated in the Payment Agreement.
CAN I PAY IMMEDIATELY RATHER THAN WAIT FOR A DATE TO BE SCHEDULED?
Yes, for a “new” claim, the “Pay Today” button will start the process with your current Default Payment Method and Term immediately rather than waiting for the scheduled date.
CAN I PAY OFF MY BILL EARLY?
Yes, let us know if you would rather not continue your existing payment schedule. The amount will be prorated.